This policy governs the terms for returns, refunds, and cancellations for all purchases made through ToyBinMax. By completing a purchase, you agree to these terms.
1. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European consumer regulations, customers residing in the European region have the right to withdraw from their purchase contract within 14 days of receiving their order.
- To exercise this right, you must notify us via email at storage@toybinmax.com within 14 days of delivery.
- Items must be returned in their original condition and packaging.
- Upon receipt and inspection of the returned items, we will process the refund.
- Return shipping costs are the responsibility of the customer unless the return is a result of our error.
Return Address:
[Insert Full Business/Warehouse Address Here]
2. Defective or Damaged Items
We maintain rigorous standards for our inventory. If you receive an item that is defective or damaged upon arrival, please contact our support team at storage@toybinmax.com immediately.
- To facilitate a resolution, please provide photographic evidence of the item’s condition and the order number.
- Once reviewed, we will determine if a replacement or a refund is appropriate.
- In instances of verified damage, we may process a replacement or refund without requiring the physical return of the damaged item. This decision is at the sole discretion of ToyBinMax.
3. Shipping and Delivery Delays
We partner with established global carriers, including DHL, FedEx, and UPS. While we strive to adhere to estimated delivery windows, logistical delays may occur.
- If an order exceeds the estimated delivery duration, we will initiate an official investigation with the relevant carrier.
- We request that customers allow a reasonable period for this investigation to conclude.
- Based on the findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement shipment.
4. Refund Processing
Approved refunds are issued to the original method of payment used during the transaction.
- Refunds are processed within 5 to 10 business days following the approval of your request.
- The time required for funds to appear in your account depends on your financial institution.
5. Accepted Payment Methods
ToyBinMax accepts the following payment methods for all transactions:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Electronic Wallets (via supported checkout integrations)
6. Contact Information
For all inquiries regarding orders, returns, or policy clarification, please contact us via email at storage@toybinmax.com. Our support team aims to respond to all correspondence within 48 hours.
Returned: 15 Lakewood Boulevard, Braeside VIC 3195, Australia
